Total Quality Management
1. ______________ is not a process tools for TQM systems
- process flow analysis
- histograms
- plier
- control charts
plier
2. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO).
- 2
- 2.4
- 3
- 3.4
3.4
3. Inspection, scrap, and repair are examples of ______________
- internal costs
- external costs
- costs of dissatisfaction
- societal costs
internal costs
4. ______________ are used in six sigma
- black belt
- green belt
- both black belt and green belt
- none of the Above
both black belt and green belt
5. Customers are primarily concerned with ______________
- Communication, courtesy, and credibility of the sales person
- Competence, courtesy, and security of the sales person
- Competence, responsiveness, and reliability of the sales person
- Communication, responsiveness, and cleverness of the sales person
Communication, courtesy, and credibility of the sales person
6. Assured quality is necessary for building customer confidence.
- correct
- correct to some extent
- correct to great extent
- incorrect
correct
7. ______________ is about supplying customers with what they want when they want it.
- JUT
- HET
- JAT
- JIT
JIT
8. ______________ are the areas that will be covered by the organization's processes
- process areas
- product Areas
- private areas
- preset areas
process areas
9. All of the following costs are likely to decrease as a result of better quality except ______________
- customer dissatisfaction costs
- inspection costs
- maintenance costs
- warranty and service costs
maintenance costs
10. "Quality is defined by the customer" is
- An unrealistic definition of quality
- A user-based definition of quality
- A manufacturing-based definition of quality
- A product-based definition of quality
A user-based definition of quality
11. TQM stands for ______________
- Total Quality Management
- Total Quantity Management
- Total Qualitative Management
- To question management
Total Quality Management
12. After E.deming, who is considered to have the greatest impact in quality management?
- Kauro Ishikawa
- Joseph M. Juran
- W.E. Deming
- Genichi Tagucchi
Joseph M. Juran
13. Deming's 4 step cycle for improvement is______________
- plan, do, check, act
- schedule, do, act, check
- do, act, check, monitor
- plan, control, act, sustain
plan, do, check, act
14. In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications
- error
- cost
- quality
- defect
defect
15. Plan-do-study-act cycle is a procedure to ______________
- Overall improvement
- Continuous improvement
- Permanent improvement
- Immediate improvement
Continuous improvement
16. Quality practices must be carried out ______________
- at the start of the project
- throuout the life of the project
- at the end of the project
- no neeed to carry out quality practices
throuout the life of the project
17. –––––––– are the charts that identify potential causes for particular quality problems.
- Control Chart
- Flow chart
- Cause and Effect Diagram
- Pareto chart
Cause and Effect Diagram
18. Quality circles work best if employees are initially trained in ______________
- Group dynamics
- Motivation principles
- Communications
- All of the three. (Not sure)
All of the three. (Not sure)
19. Quality Trilogy includes
- Quality planning
- quality improvement
- quality control
- All the three
All the three
20. production issues should be addressed early
- correct (not sure)
- correct to some extent
- correct to great extent
- incorrect
correct (not sure)21. inspection is part of the ______________
- quality control (not sure)
- Quality Planning
- Quality improvement
- Quality circle
quality control (not sure)
22. QFD stands for ______________
- Quantity for deployment
- Quality for deployment
- Quality function deployment
- Quality for decision
Quality function deployment
23. reliability is the degree to which a unit of equipment performs its intended function under ______________ for ______________ of time.
- specified conditions; specified period
- any condition; specified period
- specified conditions; all periods
- any condition; any period
specified conditions; specified period
24. Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.
- weekly
- daily
- monthly
- annual
daily
25. elements of quality management system are ______________
- organizational structure
- responsibilities
- procedures
- all the three (not sure)
all the three (not sure)
26. At the time of making a purchase agreement with a vendor, what is important to mention about inspection?
- the characteristics of the product that are to be inspected
- the tolerances that would be allowed
- the reputation of the vendor
- a & b both (not sure)
a & b both (not sure)
27. "Poka-yoke" is the Japanese term for ______________
- Card
- Fool proof
- Continuous improvement
- Fishbone diagram
Fool proof
28. Based on his 14 Points, Deming is a strong proponent of ______________
- inspection at the end of the production process
- an increase in numerical quotas to boost productivity
- looking for the cheapest supplier
- training and knowledge
training and knowledge
29. A fishbone diagram is also known as a .______________
- cause-and-effect diagram
- poka-yoke diagram
- Kaizen diagram
- Taguchi diagram
cause-and-effect diagram
30. According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems
- correct
- correct to some extent
- correct to great extent
- Taguchi
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